Desired Practice: Improved confidence in the provider with their communication skills and better MPS measures as a proxy for patient satisfaction with the clinical visit. Improved comfort level with conversations with colleagues from other departments. Improved time-saving habits and tech skills. 

Target Audience: All health care providers

Planners: 

Erica Rogers, MD

Rona Bar-Din, MD

Planning Committee Members:

Jason Lee, MD, Jaya Francis, MD, Nishi Pabla, MD, Haylene Anesoir, MD, Heather Gilbert, MD, Karry Ngai, MD

Objectives:

• Apply the 4 habits in patient communication
• Practice and apply the power of empathy
• Apply at least one tip on dealing with difficult situations

CREDITS STATEMENT:
The Diablo Area designates this Live Activity for a maximum of 1 AMA PRA Category 1 Credit(s)™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity. This credit may also be applied to the CMA Certification in Continuing Medical Education. Nurses may report credit towards the continuing medical education requirements for license renewal by the California Board of Registered Nurses.

DISCLOSURE STATEMENT:
The Professional Staff Education and Library Committee has determined that the speakers and planners for these activities do not have any conflicts of interest relative to these educational activities.

ACCREDITATION STATEMENT:

The Diablo Area is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.