As a result of this activity, participants will be able to: 

1  Identify difficult patient interactions and understand that how they communicate with the patient is the most important factor to the patient's satisfaction

2. Break down patient requests and respond in an organized, empathetic manner which acknowledges that patient's concern and offers choices

3. Incorporate concrete strategies to navigate the clinician-patient relationship and effectively communicate when denying unwarranted requests

Speaker: Diana Bojorquez, MD and Heather Choate

Disclosure: All the presenters and the CME chief, Dr. Ingrid Lim have disclosed no financial relationships with commercial interest related to this conference.

Target Audience: All Providers