DSA 2023 / You've Got Mail

June 6, 2023

Current Situation
A large part of the KP physician workload is dedicated to answering email. The burden of email has increased, and communicating both effectively and efficiently is challenging.


Desired Practice
"You've Got Mail" is designed to help KP MD's write better, more efficient email to help reduce workload and lead to more patient and physician satisfaction.

Target Audience

Virtually all KP physicians interact with patients via secure messaging. Physicians are self-referred (ie. they sign up for the class themselves

Learning Objectives

At the conclusion of this activity, participants should be able to:

  • Participants should be able to use the tools and discussion during the course to write more empathetic, more efficient and higher quality email to patients
Course summary
Available credit: 
  • 4.00 AMA PRA Category 1 Credit(s)™
Course opens: 
06/06/2023
Course expires: 
06/23/2023
Event starts: 
06/06/2023 - 8:30am PDT
Event ends: 
06/06/2023 - 1:30pm PDT
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Walnut Creek, CA
United States

Planning Committee Members:

Betty Tsai, DO, Head and Neck Surgery
Irene Mason, MD Department of OBGYN.
Karry Ngai, MD, Department of Adult and Family Medicine

FACULTY & DISCLOSURE STATEMENT:  The presenter & planner(s) for this activity have disclosed that they have no relevant relationships with commercial or industry organizations (Commercial Interest). The CME Department has reviewed their disclosure information for the planner(s) and faculty for this activity and they do not have relationships that present a relevant conflict of interest. Kaiser Permanente does not endorse any brand name products.

ACCREDITATION STATEMENT:  The Kaiser Permanente Diablo Service Area is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.

CREDITS STATEMENT:  The Kaiser Permanente Diablo Service Area designates this Live Activity for a maximum of 4.00 AMA PRA Category 1 Credit(s)™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity. These credits may also be applied to the CMA Certification in continuing medical education. Nurses may report credit towards the continuing medical education requirements for license renewal by the California Board of Registered Nursing.

Available Credit

  • 4.00 AMA PRA Category 1 Credit(s)™
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