Exceptional Personalized Services: 05.17.18 FRS

Helping the new physicians within Kaiser to understand Kaiser's 4 Habits approach.

Target Audience

Physicians - by invitation only

Learning Objectives

Practice of communication skills to reduce member complaints and grievances and to increase satisfaction, measured by MPS scores.

Additional Information

Location: 
Building: 
Fresno Medical Center
Conference room: 
Redwood Room
Course summary
Available credit: 
  • 2.00 AMA PRA Category 1 Credit(s)™
Course opens: 
05/17/2018
Course expires: 
05/17/2018
Rating: 
0

The Kaiser Foundation Hospital, Fresno, is accredited by the Institute for Medical Quality/California Medical Association (IMQ/CMA) to provide continuing medical education for physicians.  The Kaiser Foundation Hospital, Fresno takes responsibility for the content, quality and scientific integrity of this CME activity.  The Kaiser Foundation Hospital, Fresno designates this educational activity for a maximum of 2 AMA PRA Category 1 Credit(s)™, unless stated otherwise on calendar. Physicians should only claim credit commensurate with the extent of their participation.  This credit may also be applied to the CMA Certification in Continuing Medical Education.  

Available Credit

  • 2.00 AMA PRA Category 1 Credit(s)™

Accreditation Period

Course opens: 
05/17/2018
Course expires: 
05/17/2018
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