NSA 04/08/2020 KP NSA Communication Tools for COVID 19

Vallejo, CA US
April 8, 2020

Since the rise in patient's diagnosed with COVID-19 physicians are performing more telemedicine appointments. With the increase in telemedicine appointments many physicians need learning new tips and skills to enhance their communication skills with patients, families, and colleagues. 77% of all New visits are being managed initially by telemedicine. Across sites, we see 37 – 63% increases in weekly telemedicine volumes.    This course will review communication tips for Video Visits and Telephone Appointments.  We will provide our members the excellent care they deserve while keeping all of us as safe as possible during this time of COVID-19 through virtual medicine.

Target Audience

All staff physicians and providers involved in patient care

Learning Objectives

1. Learn new skills in applying the 4 Habits model to virtual medicine appointments

2. Incorporate empathy into virtual medicine appointments

3. Practice at least one self-care tool provided during the program

Additional Information

Vallejo Medical Center
Conference room: 
Video Stream - WebEx Participants
Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit(s)™
  • 1.00 MOC II
Course opens: 
Course expires: 
Event starts: 
04/08/2020 - 12:20pm PDT
Event ends: 
04/08/2020 - 1:30pm PDT
Kaiser Permanente
975 Sereno Drive
Vallejo, CA 94589
United States

Planning Committee:

Klaus Kernbach, DPM, Communication Consultant Co-Lead Chair Napa Solano Kaiser Permanente, & Cassandra Whitmore, MD, APIC Service, Napa Solano, Communication Consultant Co-Lead Chair, Napa Solano Area Kaiser Permanente


Chris Gold, MD, FACS, Communication Consultant, Plastic Surgery Department, Napa Solano Area Kaiser Permanente 

Klaus Kernbach, DPM, Communication Consultant Co-Lead Chair, Napa Solano Area Kaiser Permanente   


Kaiser Permanente Napa/Solano has determined that toChday's speaker and planner(s) do not have affiliations with any corporate organizations that may constitute a conflict of interest with this presentation.  Kaiser Permanente Napa/Solano takes responsibility for the content, quality and scientific integrity of this CME activity.  Kaiser Permanente does not endorse any brand-name products.

Kaiser Napa/Solano is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.  The Kaiser Napa/Solano designates this Live Activity for a maximum of 1.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Available Credit

  • 1.00 AMA PRA Category 1 Credit(s)™
  • 1.00 MOC II
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