NSA 04/08/2020 KP NSA Communication Tools for COVID 19
Since the rise in patient's diagnosed with COVID-19 physicians are performing more telemedicine appointments. With the increase in telemedicine appointments many physicians need learning new tips and skills to enhance their communication skills with patients, families, and colleagues. 77% of all New visits are being managed initially by telemedicine. Across sites, we see 37 – 63% increases in weekly telemedicine volumes. This course will review communication tips for Video Visits and Telephone Appointments. We will provide our members the excellent care they deserve while keeping all of us as safe as possible during this time of COVID-19 through virtual medicine.
All staff physicians and providers involved in patient care
1. Learn new skills in applying the 4 Habits model to virtual medicine appointments
2. Incorporate empathy into virtual medicine appointments
3. Practice at least one self-care tool provided during the program
Klaus Kernbach, DPM, Communication Consultant Co-Lead Chair Napa Solano Kaiser Permanente, & Cassandra Whitmore, MD, APIC Service, Napa Solano, Communication Consultant Co-Lead Chair, Napa Solano Area Kaiser Permanente
Chris Gold, MD, FACS, Communication Consultant, Plastic Surgery Department, Napa Solano Area Kaiser Permanente
Klaus Kernbach, DPM, Communication Consultant Co-Lead Chair, Napa Solano Area Kaiser Permanente
Kaiser Permanente Napa/Solano has determined that toChday's speaker and planner(s) do not have affiliations with any corporate organizations that may constitute a conflict of interest with this presentation. Kaiser Permanente Napa/Solano takes responsibility for the content, quality and scientific integrity of this CME activity. Kaiser Permanente does not endorse any brand-name products.
Kaiser Napa/Solano is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians. The Kaiser Napa/Solano designates this Live Activity for a maximum of 1.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 1.00 AMA PRA Category 1 Credit(s)™
- 1.00 MOC II