NSA 10/22/19 TPMG Providers COM Skills VJO Actor’s Workshop (8:30 AM-12:30 PM)

Fairfield, CA US
October 22, 2019

The goal of this 4-hour total, class is to increase the provider's level of comfort with end of life discussions, code status and general bad news giving. Also, to increase awareness of effective communication skills when seeing chronic pain patients. Give an organized approach to difficult patient interactions involving chronic pain medications through better communication.  Learning the 4 Habits approach allows the physician to help the patient prepare and then process the information just given to them while strengthening the bond between provider and patient.  Better communication results in increased trust between provider and patient which will lead to better compliance and clinical outcomes. Clinic physicians within first three years of service with Kaiser Permanente.

Target Audience

All physicians seeking to improve patient care and their Member Patient Satisfaction Scores (MPS).

Learning Objectives

1.  Apply the Four Habits Model of Communication to any patient encounter:

-Open visits in a welcoming manner and quickly establish rapport
-Efficiently elicit the patient's concerns
-Demonstrate empathy
-Close the visit with a plan while engaging the patient in active discussion

2.  Apply the SPIKES model of breaking bad news:

3.  Discuss/explore patient's feelings in order to minimize emotional distress during these difficult conversations.

4.  Adapt to differences in communication displayed by patients of various ethnic/cultural backgrounds.

Additional Information

Fairfield Medical Offices
Conference room: 
Conference Rooms A, B, & C
Course summary
Available credit: 
  • 4.00 AMA PRA Category 1 Credit(s)™
  • 4.00 Geriatrics
  • 4.00 Pain/EOL
Course opens: 
Course expires: 
Event starts: 
10/22/2019 - 8:30am PDT
Event ends: 
10/22/2019 - 12:30pm PDT
Kaiser Permanente
1550 Gateway Blvd.
Fairfield, CA 94533
United States

Planning Committee:

Klaus Kernbach, MD, Communication Consultant, Podiatry Department, Kaiser Permanente Vallejo, and Cassandra Whitmore, MD, APIC Service, Kaiser Permanente Fairfield



Melissa Vander Wahl, MD, Communication Consultant, HBS Dept., KP Vallejo, and Karbo Tam, MD, Communication Consultant, OB/GYN Department, KP Vallejo


Kaiser Permanente Napa/Solano has determined that the speaker and planner(s) do not have affiliations with any corporate organizations that may constitute a conflict of interest with this presentation.  Kaiser Permanente Napa/Solano takes responsibility for the content, quality and scientific integrity of this CME activity.  Kaiser Permanente does not endorse any brand-name products.

Kaiser Napa Solano Area is accredited by the Institute California Medical Association (CMA) to provide continuing medical education for physicians.  The Kaiser Napa Solano Area designates this Live Activity for a maximum of 4 AMA PRA Category 1 Credit™, +1 unit Pain/EOL credit, and +1 unit Geriatric credit. Physicians should claim only the credit commensurate with the extent of their participation in the activity.  

Available Credit

  • 4.00 AMA PRA Category 1 Credit(s)™
  • 4.00 Geriatrics
  • 4.00 Pain/EOL
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