Recording: NSA 4 Habits Model-Invest in the Begining11.17.21_11.17.22

Vallejo, CA US

The goal of this video is to increase the provider's level of comfort with communication, particularly in challenging communication scenarios.  The Four Habits approach allows the provider to strengthen the bond and trust to optimize health care outcomes.  


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Target Audience

All physicians and providers involved in patient care and team building.

Learning Objectives

1.  Apply the Four Habits Model of Communication to any patient encounter:

-Open visits in a welcoming manner and quickly establish rapport

-Efficiently elicit the patient's concerns

-Demonstrate empathy

-Close the visit with a plan while engaging the patient in active discussion

Additional Information

Conference room: 
Course summary
Available credit: 
  • 0.25 AMA PRA Category 1 Credit(s)™
Course opens: 
Course expires: 
Kaiser Permanente
975 Sereno Drive
Vallejo, CA 94589
United States

Planning Committee:

Klaus Kernbach, DPM, Podiatry, KP Vallejo, Communication Consultant Lead, NSA, and Jason Gilde, MD, Communication Consultant, NSA


Klaus Kernbach, DPM, Podiatry, KP Vallejo, Communication Consultant Lead, NSA

Kaiser Napa/Solano is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.  The Kaiser Napa/Solano designates this Live Activity for a maximum of 0.25 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Available Credit

  • 0.25 AMA PRA Category 1 Credit(s)™
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