RWC 2020.3.31. Communication Tools for COVID-19

March 31, 2020

The goal for this activity and best practice, is to provide our  members the excellent care and improved communication skills they deserve, while keeping all of us safe as possible during this time of COVID-19 through telemedicine.

Resources: Talking with Patients Using the 4 Habits Monograph - Kaiser Permanente, copyrighted 2011 (revised) by the Permanente Medical Group, Physician Education and Development. All rights reserved.File 4 Habits Monograph.docx

Target Audience

Physician Focus: All physicians

Non-physicians: all patient care providers from clinical areas

Learning Objectives

Educational Objectives: By the end of the activity, participants will be able to:

  1. Apply the Four Habits model to physician telemedicine appointments. 
  2. Incorporate empathy into their telemedicine appointments.
    practice one self-care tool provided during the program.
  3. Practice self-care tools, in order to improve patient care.

Additional Information

Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit(s)™
Course opens: 
Course expires: 
Event starts: 
03/31/2020 - 12:30pm PDT
Event ends: 
03/31/2020 - 1:30pm PDT
Kaiser Permanente
Via Microsoft TEAMS
Redwood City, CA
United States

Speakers/Planners/Patient Advocates (varies):

OP Faculty Varies:

  1. Debra Matityahu, MD/OB/GYN, Communication Consultant
  2. Aifra Ahmed, MD, Communication Consultant

CME Staff: Alvin Ting MD, Internal Medicine, CME Chief of Education, KP Redwood City; Julia Carranza, CME Coordinator, KP Redwood City

Disclosure Statement: All other presenters and program planners of this conference have disclosed that he/she has no relevant financial relationships with commercial interest. The CME Department has reviewed their disclosure information for the planner(s) and/or committee / faculty for this program and they do not have relevant financial relationship(s) that presents a conflict of interest with this activity.

Kaiser Permanente Medical Center - Redwood City takes responsibility for the content, quality and scientific integrity of this CME Activity.

Kaiser Permanente does not endorse any brand -name products.

Accreditation Statement

Kaiser Permanente Medical Center - Redwood City is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.

Credit Designation Statement

The Kaiser Permanente Medical Center - Redwood City designates this Live Activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Available Credit

  • 1.00 AMA PRA Category 1 Credit(s)™
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