Communication Consultants:

The Art of Saying "No"

Balancing the Clinician-Patient Relationship When Saying "No"

January 20, 2023

Faculty:

Lisa Marinelli, MD

Rose Bruso, DO

EDUCATIONAL OBJECTIVES:

As a result of attending this presentation, participants will be better able to: (1) identify difficult patient interactions and recognize that communication is a key factor in the patient's perception of care; (2) break down patient requests and respond in an organized, empathetic manner, while acknowledging specific patient concerns; (3) incorporate concrete strategies to navigate the clinician-patient relationship; and (4) effectively communicate when denying unwarranted requests.

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Statement of Disclosure:  None of the planners, faculty, speakers, committee members, consultants or reviewers for this educational activity have relevant financial relationships to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. Kaiser Permanente does not endorse any brand-name products.

Kaiser Foundation Hospital Santa Rosa is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians. Kaiser Foundation Hospital Santa Rosa takes responsibility for the content, quality and scientific integrity of this CME activity.

Kaiser Foundation Hospital Santa Rosa designates this live activity for a maximum of one (1) AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This credit may also be applied to the CMA Certification in Continuing Medical Education.