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ForwardSSF 2023 Grand Rounds 2/27/23 - HRO Leadership Kickoff
To familiarize clinical as well as non-clinical leaders and with the HRO principles and language, so that leaders, physician and staff may recognize opportunities to lean in and embrace failures, in an effort to learn and make our organization better and thus driving improved care for our members/patients. Studies have shown that when there is a consistent application of HRO principles across an organization, there will be a perceived increase in psychological safety, improved "Speak Up" culture, as well as reduction in serious, adverse safety events.
We would like to observe a reduction in our all-cases SSI and falls with injury at RWC and reduction in CAUTI and CLABSI cases at SSF by the end of PY 2023.
Cultural and Linguistic Competency/ Implicit Bias:
When we debrief member grievances, reportable and patient safety events, those members clearly identified as having English as a second language, are of a different gender identity, elderly and/or disabled generate themes by which our care team does not apply a consistent approach in patient care, patient communication, or service recovery. Enacting HRO principles ensures that these themes are considered with every patient encounter and are factored into decision-making to ensure high-quality, consistent patient care for every member/patient.
References:
Weick, K. E., & Sutcliffe, K. M. (2015). Managing the unexpected (3rd ed.). John Wiley & Sons.
Target Audience
All physicians, but most importantly primary care physicians, will have a major role in closing this gap.
Learning Objectives
Mission:
To promote and reinforce a culture of high reliability, safety, and respect through successfully spreading evidence-based methods and a common set of behavioral expectations.
Methods:
Provide a framework to:
- Deliver innovative and engaging learning experiences in a psychologically safe manner
- Integrate HRO practices into local leadership standard work to ensure sustainability
Additional Information
Speaker(s):
- Robin Betts, MBA-HM, RN, CPHQ Vice President, Safety, Quality & Regulatory Services
Kaiser Foundation Health Plan & Hospitals, Northern California - Kevin Worth, RN, PHN, MS, CNS, CPHQ Executive Director, Risk Management, Patient Safety and Person and Family Centered Care
- Rachel M. Crosby MHA, RRT, RCP Regional Leader, Risk Management and Safety
- Jocelyn Alimboyoguen, MSN, RN, CPHQ Clinical Practice Consultant
- Maria Faulve-Montojo< RN, MSN, CPHQ Area Quality Leader & Patient Safety Officer Safety, Quality & Regulatory Services San Mateo Service Area
Planning Committee:
- Maria Faulve-Montojo< RN, MSN, CPHQ Area Quality Leader & Patient Safety Officer Safety, Quality & Regulatory Services San Mateo Service Area
- Gary Leicht Area Portfolio Leader Administration/San Mateo Service Area
- Tina Bray, RN, MSN, MBA, DNP Chief Operating Officer/Chief Nurse Executive Administration/South San Francisco
- Isabel Uibel, DNP, RN Medical Group Administrator Administration/Redwood City
- Alan Underwood, MBA, MPH Associate Medical Group Administrator Administration/South San Franciso
Kaiser Permanente South San Francisco has determined that all speaker(s) and the planning committee for this activity do not have any relevant financial relationships with any ineligible companies to disclose
Kaiser Permanente South San Francisco takes responsibility for the content, quality, and scientific integrity of this CME activity.
Kaiser Permanente does not endorse any brand-name products.
Accreditation Statement:
Kaiser Permanente South San Francisco is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.
Credit Statement:
The South San Francisco Medical Kaiser Permanente Medical Center (South San Francisco, CA 94080) designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Nurses may report up to a maximum total of 1.0 AMA PRA Category 1 Credit(s)™ towards the Continuing Medical Education requirements for license renewal by the California Board of Registered Nurses.
FOR CME CREDIT: Scan the QR code and claim credit through the link provided or use the link sent with the flyer . A survey will be emailed to all who participate. Please complete the survey. The survey will be open for 10 days.
Available Credit
- 1.00 AMA PRA Category 1 Credit(s)™