SSF 2023 Grand Rounds 3/3/23 - HRO Leadership Kickoff

South San Francisco, CA US
March 3, 2023

To familiarize clinical as well as non-clinical leaders and with the HRO principles and language, so that leaders, physican and staff may recognize opportunities to lean in and embrace failures, in an effort to learn and make our organization better and thus driving improved care for our members/patients.  Studies have shown that when there is a consistent application of HRO principles across an organization, there will be a perceived increase in psychological safety, improved "Speak Up" culture, as well as reduction in serious, adverse safety events.  

We would like to observe a reduction in our all-cases SSI and falls with injury at RWC and reduction in CAUTI and CLABSI cases at SSF by the end of PY 2023.

Cultural and Linguistic Competency/ Implicit Bias: 

When we debrief member grievances, reportable and patient safety events, those members clearly identified as having English as a second language, are of a different gender identity, elderly and/or disabled generate themes by which our care team does not apply a consistent approach in patient care, patient communication, or service recovery. Enacting HRO principles ensures that these themes are considered with every patient encounter and are factored into decision-making to ensure high-quality, consistent patient care for every member/patient.

Language barriers can make the delivery of high-quality healthcare very challenging. They have a negative impact on the quality of healthcare, patient safety, and the satisfaction of medical professionals and patients. While some health organizations provide interpreter services to address these problems, these services indirectly increase the cost of health services and increase the length of treatment visits. Online translation tools such as Google Translate and MediBabble present possible solutions for overcoming these challenges. Further studies on the implications of language barriers and the effectiveness of online translation tools are recommended. Furthermore, new updates with more medical phrases for Google Translate and with more languages included for MediBabble application are recommended.



Target Audience

All physicians, but most importantly primary care physicians, will have a major role in closing this gap.


Learning Objectives

To promote and reinforce a culture of high reliability, safety, and respect through successfully spreading evidence-based methods and a common set of behavioral expectations.

Provide a framework to:
- Deliver innovative and engaging learning experiences in a psychologically safe manner 
- Integrate HRO practices into local leadership standard work to ensure sustainability 

Additional Information

South San Francisco Medical Center
Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit(s)™
Course opens: 
Course expires: 
Event starts: 
03/03/2023 - 9:00am PST
Event ends: 
03/03/2023 - 10:00am PST
Kaiser Permanente
1200 El Camino Real
MS Teams Meeting
South San Francisco, CA 94080
United States


  • Robin Betts, MBA-HM, RN, CPHQ Vice President, Safety, Quality & Regulatory Services
    Kaiser Foundation Health Plan & Hospitals, Northern California
  • Kevin Worth, RN, PHN, MS, CNS, CPHQ Executive Director, Risk Management, Patient Safety and Person and Family Centered Care
  • Rachel M. Crosby MHA, RRT, RCP Regional Leader, Risk Management and Safety
  • Jocelyn Alimboyoguen, MSN, RN, CPHQ Clinical Practice Consultant
  • Maria Faulve-Montojo< RN, MSN, CPHQ Area Quality Leader & Patient Safety Officer Safety, Quality & Regulatory Services San Mateo Service Area

Planning Committee:

  • Maria Faulve-Montojo< RN, MSN, CPHQ Area Quality Leader & Patient Safety Officer Safety, Quality & Regulatory Services San Mateo Service Area
  • Josephine Reyes, RN, MSN, NEA-BC, NPD-BC, PhD (c) Chief Nurse Executive Patient Care Services/Redwood City
  • Gary Leicht Area Portfolio Leader Administration/San Mateo Service Area
  • Tina Bray, RN, MSN, MBA, DNP Chief Operating Officer/Chief Nurse Executive Administration/South San Francisco
  • Isabel Uibel, DNP, RN Medical Group Administrator Administration/Redwood City
  • Alan Underwood, MBA, MPH Associate Medical Group Administrator Administration/South San Franciso

Kaiser Permanente South San Francisco has determined that all speaker(s) and the planning committee for this activity do not have any relevant financial relationships with any ineligible companies to disclose

Kaiser Permanente South San Francisco takes responsibility for the content, quality, and scientific integrity of this CME activity.

Kaiser Permanente does not endorse any brand-name products.

Accreditation Statement:

Kaiser Permanente South San Francisco is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.

Credit Statement:

The South San Francisco Medical Kaiser Permanente Medical Center (South San Francisco, CA 94080) designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses may report up to a maximum total of 1.0 AMA PRA Category 1 Credit(s)™ towards the Continuing Medical Education requirements for license renewal by the California Board of Registered Nurses.

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 1.0 ABIM MOC points in the American Board of Internal Medicine’s (ABIM) Maintenance of Certification (MOC) program. It is the CME activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

FOR CME CREDIT: Scan the QR code and claim credit through the link provided or use the link sent with the flyer . A survey will be emailed to all who participate. Please complete the survey. The survey will be open for 10 days.



Available Credit

  • 1.00 AMA PRA Category 1 Credit(s)™
Please login or register to take this course.

Required Hardware/software

MS Teams