CME Office: 
Series date: 
Monday, January 1, 2018 - 6:00am to Monday, December 31, 2018 - 6:45am

Frequency:

TBD


Planner:

  • Mandy Li, Senior Diversity Consultant

Planning Committee: 

  • Andrea Rudominer, M.D., Chief of Diversity

  • Silvia Teran, M.D. Assistant Physician-in-Chief of Diversity

  • Dianne McNeal, RN MSN, Area Quality Leader


Desired practice:

The goal of the Diversity Health Series is to minimize gaps in health care delivery across different patient populations.  By addressing the unique health care needs of certain populations, we hope to provide truly equal care to all our patients. There is a known disparity in health outcomes across all chronic diseases, which cannot be accounted for by access to healthcare alone, especially in our closed healthcare system where all patients have equal access to services.  It is believed that one key reason for these disparities is unconscious bias, unconsciously treating patients from backgrounds other than our own differently. Unconscious physician/ healthcare provider bias can lead to poor compliance and ultimately poor health outcomes. To measure success in minimizing healthcare delivery gaps, this series will focus on improving member patient satisfaction across segmented populations and comprehensive diabetes care rates (HbA1c Testing and HbA1c < 9.0%).


Objectives:

  • Improve Member Patient Satisfaction across familiar/unfamiliar, age groups, ethnicity, gender, and lengths of tenure visits with regard to how these segmented groups perceive their physician/healthcare provider interactions over time 

  • Meet or surpass Regional Member Patient Satisfaction across familiar/unfamiliar, age groups, ethnicity, gender, and lengths of tenure visits with regard to how these segmented groups perceive their physician/healthcare provider interactions over time 

  • Improve physician behaviors and knowledge to effectively provide care for diverse patients including Lesbian, Gay, Bisexual, Transgender, and worried well patients that span across all the segmented groups. (This goal will be met if over 51% of providers mark that this CME increased their confidence and knowledge. In addition, this goal will be met if over 51% of learners write change statements as a result of this program.)

  • Improve Kaiser Permanente San Jose’s comprehensive diabetes care rates (HbA1c Testing and HbA1c < 9.0%) over time across all race/ethnicity

  • Meet or surpass the Healthcare Effectiveness Data and Information Set (HEDIS) 90th percentile rates across race/ethnicity for comprehensive diabetes care rates (HbA1c Testing and HbA1c < 9.0%) for the facility 

Series location: 
Kaiser Permanente San Jose
275 Hospital Parkway, suite 870
San Jose, CA 95119
United States