Desired Practice

Aim to provide tools to providers so they can have successful challenging conversations which in turn leads to greater
patient satisfaction, adherence, as well as provider satisfaction in their patient interactions

Target Audience: All Healthcare Providers

Planners: 

Erica Rogers, MD
Dermatology / Pleasanton
erica.j.rogers@kp.org
510-407-3508

Thomas Haddad, MD
Int Med-Gastroenterology/Antioch
thomas.haddad@kp.org

Chetachi Okereke, MD
Int Med-Rheumatology/Walnut Creek
chetachi.a.okereke@kp.org
925-295-4612

Objectives:

By the end of the activity participants will have communication tools, strategies, and phrases to use when engaging in
difficult and challenging conversations with both patients and colleagues

FACULTY & DISCLOSURE STATEMENT:  The presenter & planner(s) for this activity have disclosed that they have no relevant relationships with commercial or industry organizations (Commercial Interest). The CME Department has reviewed their disclosure information for the planner(s) and faculty for this activity and they do not have relationships that present a relevant conflict of interest. Kaiser Permanente does not endorse any brand name products.

ACCREDITATION STATEMENT:  The Kaiser Permanente Diablo Service Area is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.

CREDITS STATEMENT:  The Kaiser Permanente Diablo Service Area designates this Live Activity for a maximum of 3.50 AMA PRA Category 1 Credit(s)™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity. These credits may also be applied to the CMA Certification in continuing medical education. Nurses may report credit towards the continuing medical education requirements for license renewal by the California Board of Registered Nursing.