Desired Practice: Improved confidence in the provider with their communication skills and better MPS measures as a proxy for patient satisfaction with the clinical visit. Improved comfort level with conversations with colleagues from other departments. Improved time-saving habits and tech skills. 

Target Audience: All health care providers

Planners: 

Erica Rogers, MD

Objectives:

• Apply the 4 habits in patient communication
• Practice and apply the power of empathy
• Apply at least one tip on dealing with difficult situations

FACULTY & DISCLOSURE STATEMENT:  The presenter & planner(s) for this activity have disclosed that they have no relevant relationships with commercial or industry organizations (Commercial Interest). The CME Department has reviewed their disclosure information for the planner(s) and faculty for this activity and they do not have relationships that present a relevant conflict of interest. Kaiser Permanente does not endorse any brand name products.

ACCREDITATION STATEMENT:  The Kaiser Permanente Diablo Service Area is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.

CREDITS STATEMENT:  The Kaiser Permanente Diablo Service Area designates this Live Activity for a maximum of 3.50 AMA PRA Category 1 Credit(s)™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity. These credits may also be applied to the CMA Certification in continuing medical education. Nurses may report credit towards the continuing medical education requirements for license renewal by the California Board of Registered Nursing