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ForwardCurrent Situation
Most physicians are fearful of having direct feedback conversations with colleagues and staff. In particular, physicians fear retribution, injured relationships, and so avoid these important conversations
With improvement in feedback conversations, physicians need for "rework" and "second opinions" will decrease by as much as 20%.
Target Audience: All TPMG Physician
Planners:
Objectives:
By the end of the activity participants should be able to-
- Identify triggers that derail effective communication
- Apply techniques focused at providing more effective feedback
- Improved confidence in providing effective feedback
FACULTY & DISCLOSURE STATEMENT: The presenter & planner(s) for this activity have disclosed that they have no relevant relationships with commercial or industry organizations (Commercial Interest). The CME Department has reviewed their disclosure information for the planner(s) and faculty for this activity and they do not have relationships that present a relevant conflict of interest. Kaiser Permanente does not endorse any brand name products.
ACCREDITATION STATEMENT: The Kaiser Permanente Diablo Service Area is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.
CREDITS STATEMENT: The Kaiser Permanente Diablo Service Area designates this Live Activity for a maximum of 3.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. These credits may also be applied to the CMA Certification in continuing medical education. Nurses may report credit towards the continuing medical education requirements for license renewal by the California Board of Registered Nursing.
