Target Audience:

All Physicians and Providers 


  • Jerald Wisdom, M.D., Kaiser Permanente San Jose
  • Bobby Tsang, M.D., Kaiser Permanente San Jose
  • Sangeeta Joshi, M.D., Kaiser Permanente San Jose
  • Sreedevi Menon, M.D., Kaiser Permanente San Jose


  • Annette Chastain, Lead Consultant, Member Outreach Manager, Kaiser Permanente San Jose

Session Objectives:

This 1/2 day workshop will address Conversational Challenges/Hot Buttons. Conversations that are challenging with patients, staff and colleagues.

Conversational Challenges

The participants will learn to:

  • Demonstrate the ability to negotiate next steps with the patient exploring all possibilities.
  • Set limits with the patient and providing agreed upon care based on the patient’s clinical condition.


The speakers and planning committee have no financial relationships to disclose.

Credit Statement:

**Kaiser Permanente San Jose Medical Center is accredited by the Institute for Medical Quality/California Medical Association (IMQ/CMA) to provide continuing medical education for physicians.
Kaiser Permanente San Jose takes responsibility for the content, quality and scientific integrity of this CME activity.
**Kaiser Permanente San Jose Medical Center designates this Live Course for a maximum of 4.0 AMA PRA Category 1 Credit™
Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Session date: 
Thursday, April 4, 2019 - 8:30am to 12:30pm
  • 4.00 AMA PRA Category 1 Credit(s)™
San Jose Medical Center
Conference room: 
Hospital, Large Conference Room

Please login or register to take this course.
CME Office: