TOPIC: Caring for ourselves and our colleagues working on the front line in the covid19 pandemic

Educational Objectives: By the end of the activity, participants will be able to:

  1. Utilize from colleagues information about belief systems and behaviors that may be unfamiliar or influenced by culture, ethnicity, religion, etc., and foreign to the care provider. 
  2. Improve teamwork and communication by exploring  physician and staff's emotional responses to providing care in challenging cases.
  3. Enhance physician and staff's ability to provide compassionate care by gaining insight on the effects of illness on the lives of patients, family members and clinicians.
  4. Express thoughts, questions and feelings, in order to improve patient care.


Target Audience: Physician Focus: All Clinical Areas - MD, DO, DPM

Other learners (including): NP, PA, RN, MSW, LCSW, Chaplain, PharmD


KP Planner(varies): Susan Thorne, MD; Sharon Hartley, Healthcare Ombudsman Mediator; Monica Dabney, Public Affairs; Hilary Katsin, Loisis Tuiono, MA, KP Redwood City


Speakers: Sughamayi  Bhadriraju, MD; Guadalupe Calderon, EVS; Jaydee B. Daly, RT; Khan Duong, RN; KP Redwood City


CME Staff: Julia Carranza, CME Coordinator; Alvin Ting, CME Chief of Physician Education



  1.  Makoul G, Curry RH. The value of assessing and addressing communication skills. JAMA. 2007;298:1057-1059.
  2.  Stewart M., Brown J, Donner A, McWhinney I, et al.. The Impact of Patient-Centered Care on Outcomes. Journal of Family Practice. 2000;49:796-804.
  3. Stewart M, Brown JB, Boon H, Galajda J, Meredith L, Sangster M. Evidence on patient-doctor communication. Cancer Prev Control. 1999;3(1):25-30.
  4.  Berry L, Parish J, Janakiraman R, et al. Patients’ commitment to their primary care physicians and why it matters. Ann Fam Med.2008;6(1):6-13.
  5. Stewart M. Effective physician-patient communications and health outcomes: A Review. Canadian Medical Association Journal.  1995; 152:1423-1433.
  6. Piette J. Heisler M, Krein S, Kerr E.  The role of patient-physician trust in moderating medication nonadherence due to cost pressures.  Arch Intern Med. 2005; 165 (15):1749-22.
  7. Schneider J, Kaplan S., Greenfield S, it al.  Better physician-paitne relationships are associated with highter reported adherence to antiretroviral therapy in patients with HIV Infection. J Gen Inern Med. 2004; 19(11):1096-102
  8. Schoenthaler A, Chaplin WF, Allegrante JP, Fernandez S., Diaz-Gloster M, Tobin JN Ogedegbe G. Provider communication effects medication adherence in hypertensive African Americans.  Patients Educators.
  9. Di Blasi Z, Harkness E, Ernest E, et al.  Influence of contect effect on health outcomes: as systematic review.  Lancet. 2001; 357(9258): 757-62.                                                                                                                                           
  10. Levinson W. Roter DL, Mullooly JP, Dull VT, Frankel RM.  Physicians-patient communication: The relationship with malpractice claims among primary care physicians and surgeons.  Journal of American Medical Association (JAMA).  1997;227(7):553-559.
  11. Boothman R, Blackwell A, Darrell A, et al.  A better approach to malpractice.


Disclosure Statement:

The presenters and program planners of this conference have disclosed that he/she has no relevant financial relationships with commercial interest. The CME Department has reviewed their disclosure information for the planner(s) and/or committee / faculty for this program and they do not have relationships that present a conflict of interest.

Kaiser Permanente Medical Center - Redwood City takes responsibility for the content, quality and scientific integrity of this CME Activity.

Kaiser Permanente does not endorse any brand -name products.


Accreditation Statement:

Kaiser Permanente Medical Center - Redwood City is accredited by the California Medical Association (CMA) to provide continuing medical education for physicians.


Credit Statement:

The Kaiser Permanente Medical Center - Redwood City designates this Live Activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Session date: 
05/01/2020 - 12:30pm to 1:30pm PDT
Kaiser Permanente
Redwood City, CA 94063
United States
  • 1.00 AMA PRA Category 1 Credit(s)™

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